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Returns Policy and Warranty

TOOLCRAFT RETURNS, REFUNDS AND WARRANTY POLICY 

1. Our Commitment to You 

At Toolcraft, we want you to be completely satisfied with your purchase. This policy explains your rights when returning goods to us and is designed to be consistent with the Consumer Protection Act 68 of 2008 ("the CPA"). Nothing in this policy limits any rights you have under the CPA. 

2. Change of Mind Returns (Voluntary) 

If you change your mind about a purchase, you may return the item within 7 days of receiving it, provided it is: 

  • Unused and in its original condition; and 

  • In its original, unopened packaging. 

We will refund the full purchase price once the item is received and inspected. 

After 7 days and up to 30 days from receipt, we will offer an exchange or store credit for items that are unused and in their original packaging. 

3. Defective or Damaged Goods (Your Rights Under the CPA) 

If you receive a product that is defective, unsafe, or does not meet the standards reasonably expected of it, you are entitled, under Section 56 of the CPA, to a refund, repair, or replacement — at your choice — within 6 months of purchase. 

To return a defective product: 

  • We will arrange collection of the product at no cost to you. 

  • Once we have inspected the product and confirmed the defect, we will: 

  • Replace the product as soon as possible (if the same item is in stock); or 

  • Refund the full purchase price; or 

  • Repair the product, if that is your preference. 

If your return is not approved because the product is not defective, you will be liable for the shipping cost to return the product to you. 

4. What Is Not Considered a Defect 

The following are not considered defects and do not entitle you to a refund, repair, or replacement: 

  • Normal wear and tear — damage that naturally occurs through normal use over time. 

  • Negligence, misuse, or abuse — damage caused by mishandling, incorrect usage, or failure to follow instructions. 

  • Electrical surges or sea air corrosion — damage caused by sudden electrical current increases or exposure to corrosive environments. 

  • Failure to maintain the product — damage caused by not following care and maintenance instructions. 

  • Unauthorised alterations — damage resulting from modifications made without authorisation. 

These exclusions do not apply where a defect existed at the time of sale or where the product was not reasonably suitable for its intended purpose. 

5. Supplier and Manufacturer Warranties 

Many of our products carry a manufacturer's or supplier's warranty. These warranties are in addition to your rights under the CPA and do not replace them. 

Where a product is defective and covered by the CPA, Toolcraft is responsible to you for the remedy — this is not the sole responsibility of the manufacturer or supplier. We may seek recourse from the manufacturer, but this does not affect your rights against us. 

For warranty claims beyond the 6-month CPA period, please contact us, and we will assist you in lodging a claim with the relevant manufacturer or supplier. 

6. Cooling-Off Period (Direct Marketing Only) 

If you purchased goods as a result of direct marketing (for example, a telephone call, email, or door-to-door sales), you may cancel the agreement within 5 business days of delivery, without reason or penalty. You will receive a full refund within 15 business days of cancellation. 

7. How to Return Goods 

All returns should be delivered to: 

Toolcraft 
95 Victoria Road 
Plumstead 
Cape Town 
7800

Please include your proof of purchase and a note explaining the reason for the return. 

8. Refunds 

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected. 

If approved, we will contact you for your banking details and process the refund via EFT or store credit (voucher). Refunds may take 5 to 10 business days to appear in your bank account. 

If you have not received your refund after 10 business days, please: 

  1. Check your bank account again. 

  1. Contact your bank — there is often processing time before a refund is posted. 

  1. If the issue persists, contact us at  info@toolcraft.co.za

9. Contact Us 

For any questions about this policy, warranty periods, or returns, please contact us: 

  • Address: 95 Victoria Road, Plumstead, Cape Town, 7800