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Delivery Policy

The important stuff ....

*Enjoy free delivery within South Africa to your door on most orders over R1,500 ... anywhere .. except informal settlements ... please call us about those rates and we will quote you.  Only pay R180 for most orders under R1,500.

For orders with certain large items, like anvils, large workbenches, or cabinet tool storage, a shipping fee of R300 will be added, even if the total is R1,500 or more. Don't worry—this fee will be clearly displayed at the checkout page where shipping is calculated.

3-7 business days for deliveries once order dispatched

Please note that we do not deliver to Informal Settlements or Farms and allow a little extra time for deliveries to small rural towns.

The only place outside of South Africa we deliver to is Namibia and different shipping rates apply: 

*Free delivery within Namibia on most orders over R 3,500 and up. Most orders under R3,500 will be a flat rate of R 350.00 for delivery in Namibia. 

For orders with certain large items, like anvils, large workbenches, or cabinet tool storage, a shipping fee of R350 will be added, even if the total is R3,500 or more. Don't worry—this fee will be clearly displayed at the checkout page where shipping is calculated.

We insure all of your purchases during shipping.

We want you to be happy with your purchase, so will accept returns of our products within 7 days of you receiving them at our expense. Provided it is unused and in the original undamaged packaging.

*For exceptionally large parcels or exceptionally remote locations, we will quote on a case by case basis. 

The legal stuff ....

Toolcraft’s Delivery Policy is incorporated by reference into BPM Toolcraft ’s Online Terms and Conditions which can be accessed at http://www.

If there is any conflict between this Delivery Policy and the Online Terms and Conditions, the Online Terms and Conditions will prevail and will apply in respect of all products sold through the BPM Toolcraft website.

Online Ordering and Email Confirmation

Products purchased through the BPM Toolcraft website will be delivered to a physical address of your choice, which must be selected during the online ordering process.  As soon as your order is dispatched, we will send you a confirmation email with tracking details.

Courier Delivery

Deliveries will be performed by a courier company engaged by BPM Toolcraft.

The delivery service is available from 8am until till mid-afternoon during weekdays only, and no deliveries will be made on weekends or public holidays. We recommend that you use your office address as your physical delivery address if you are not at home during the week.  You may be required to sign for delivery and to provide a valid form of identification when your order is delivered.

If you are not available to take delivery of your order, we will attempt either one or two more deliveries to the physical address that you provided during the online ordering process and, if still unsuccessful, either BPM Toolcraft or the courier company, acting on BPM Toolcraft ’s behalf,  will call you to arrange, in its sole and absolute discretion, for either a further delivery attempt to be made or for you to collect your order from the courier company. 

In the event that BPM Toolcraft and/or its duly appointed courier company is unable to contact you, despite all reasonable attempts to do so, using the contact details and/or physical delivery address that you provided during the ordering process, we reserve the right to cancel your order and refund to you the money already paid to BPM Toolcraft.

Delivery Times

Our delivery times will vary between 3-7 working days depending on, among other things, product availability.  While BPM Toolcraft  is firmly committed to delivering your order within the estimated delivery times, we are unable to guarantee that all orders will be delivered within the stipulated time frame, particularly in the event that certain products contained in your order are temporarily (or permanently) unavailable.


Most orders are delivered free of charge on orders over R1,500 and a shipping fee of R180 applies to most orders under R1,500.  BPM Toolcraft, in its sole discretion, may determine that your delivery address is located in a remote area and may, upon you placing your online order, request payment of an additional delivery fee. Should you object to an additional delivery fee being payable, you will still have the choice to withdraw your order.  We do not deliver to farms or informal settlements.

Our liability

BPM Toolcraft is not liable for any incorrect order or delivery where you make an error in the information that you provide to BPM Toolcraft e.g. if you provide the incorrect delivery address or submit an incorrect order.  If you do not provide a valid physical address for delivery, BPM Toolcraft may cancel your order and refund the purchase price.  It may also not be possible for us to deliver to some locations.  If this is the case, we will inform you using the contact details that you provide to us when you make your order, and will arrange for cancellation of the order or delivery to a different delivery address.

We take all reasonable steps to ensure that your ordered products are delivered within 3-7 business days. While BPM Toolcraft will try to ensure a smooth delivery process, in the event that we are unable to meet the estimated delivery time frames, you accept and agree that BPM Toolcraft will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your order.   You further acknowledge that the delivery of your order may be impacted by events beyond the control of BPM Toolcraft , such as adverse weather conditions, industrial action, or an inability to secure labour, power, internet services, GSM network connectivity, materials or supplies.

BPM Toolcraft delivers the products in standard packaging. You understand and accept that the packaging of the products offered on BPM Toolcraft ’s website (e.g. bottles, containers, packets, etc.) may be different from the packaging of the product that is delivered to you.