What our customers say about us

Amazing Quality Tools & Helpful Staff

Posted by Brian Thomas on

I found out about you guys whilst doing a google search, I read the online reviews and made my purchasing decision on two factors viz Price and your online reviews. After these 2 factors I was already comfortable and wanted to check you guys out. When I got to your store I wasn’t disappointed at all, your staff are extremely helpful and probably your greatest asset, I wish that kind of customer service was more prevalent elsewhere (and I don’t just mean tool companies) but sadly it isn’t... Written by: Abdul K | 03 Sep 2019, 13:16

Read more →

Service excellence

Posted by Brian Thomas on

This is an absolute Woodworker's / Handyman's heaven! Amazing variety of tools and equipment. Personal assistance is outstanding. Friendly, efficient staff, quick seamless delivery, the parcels are always so neatly packed, thank you for the personal touch, very professional. When a parcel arrives with the following words printed on the side of the parcel: "Your toys have arrived" I develop a childlike excitement knowing exactly where this parcel is from. To the entire staff, well done, keep up the excellent work and the standard you have set. Highly appreciated. Written by: Johan S | 12 Sep 2019, 06:48

Read more →

Fine service

Posted by Brian Thomas on

Service was so good, I'm still waiting for something to go wrong. I wish I got this kind of service when walking into an actual shop. Written by: Matt H | 13 Sep 2019, 10:36

Read more →

Excellent in-store service

Posted by Brian Thomas on

In-store experience is great. Staff are really knowledgeable and go out of their way to solve your problem. They did not have the exact replacement blade for a Millers Falls tool I brought in, but they were able to make a plan so I walked out happy. Ditto when I needed a blade for a very old Black & Decker jigsaw. Excellent service. Written by: Charles A | 26 Sep 2019, 13:47

Read more →

Needed parts on Dremel

Posted by Brian Thomas on

Best experience ever. I was in need of a part on a tool and the team at toolcraft had it shipped out to me in Mpumalanga and I received it within 3 days. I have ordered several items from them in the past and have only had the best service ever. Thanks to all of you at Toolcraft it is much appreciated. Written by: Donovan J | 24 Oct 2019, 12:43

Read more →